Refund policy

Return and Refund Policy

We want you to be delighted with your sweets. If something isn't right, please get in touch and we will do our best to put it right.

Damaged, incorrect or missing items
If your order arrives damaged, is not what you ordered, or has items missing, please email us at info@theoldesweetshoponline.com within [7] days of delivery. Include your order number and, if possible, photos of the product and the packaging. We will replace the items or refund you.

Changed your mind
Because our sweets are food products, we are [not able to accept returns of opened or unsealed items for hygiene reasons]. If you would like to cancel an order, please email us as soon as possible. If it has not yet been dispatched, we will cancel it and refund you.

Refunds
Refunds are made to your original payment method within [5 to 10] working days of us agreeing the refund.

Parcels that haven't arrived
Please see our Shipping Policy. If your parcel has not arrived within 10 working days, email us and we will try our best to track it for you.

Allergies and ingredients
Ingredient and allergen information is shown on each product page. If you have an allergy or any questions, please contact us before ordering at info@theoldesweetshoponline.com.

Contact us
The Olde Sweet Shop Online
15 Connaught Avenue, Frinton-on-Sea, Essex, CO13 9PN
info@theoldesweetshoponline.com